Frequently Asked Questions

How do I place an order?

Choose your product and fill in the order form on the website. We will then call you to confirm your order by phone.

Why will I get a call after ordering?

All orders are confirmed by phone after the order form is submitted. This call lets us validate your order before preparing it, and the delivery time starts from this confirmation.

Do you deliver to my city?

Yes, we offer home delivery to all cities in Morocco.

How long does delivery take?

Delivery takes no more than 24 hours after your order is confirmed.

Is delivery free?

Shipping is free on all orders over 500 DH.

Which payment methods do you accept?

For now, we accept cash on delivery: you pay the courier when you receive your order.

Can I check my order before paying?

Yes, you can inspect your order before paying, subject to the delivery company's terms.

Can I have my name on the mirror?

Yes, our personalised mirrors are designed to carry your name. For any question about personalisation, contact us by WhatsApp or phone.

Can I return or exchange a product?

Yes, if the product is defective or does not match your order. You must notify us within 24 hours of receipt, and the product must be in its original, unused condition with its packaging. Returns are not accepted in cases of misuse or breakage resulting from use.

How can I track my order?

To check the status of your order, contact us on WhatsApp at +212 771 031 488 or by phone at 0771031488.

Do you add new products?

Yes, new products arrive every week: long, round and square mirrors, chairs and accessories.

How can I contact you?

You can reach us on WhatsApp at +212 771 031 488, by phone at 0771031488 or by email at contact@maderadeco.ma.